Refund Policy
At NeevCode, we strive to provide exceptional educational services and prioritize customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are granted for individual courses with live classes.
Free Trial Class
- We offer one (1) free trial class to new students to experience our services before purchasing any course.
- Only one free trial class is allowed per student.
- Multiple enrollments for free trial classes by the same individual, either through their own account or another account, without prior written permission from NeevCode, will be considered a breach of our terms.
- Free trial classes are subject to this Refund Policy.
Refund Eligibility
- Refund requests must be submitted within 45 days of the initial payment.
- Refunds will depend on the number of classes attended:
- If the student has attended less than 20 classes, we will deduct:
- The charges for the classes already attended (calculated on a per-class basis).
- A 12% processing fee.
- The remaining amount will be refunded to the user’s account.
- If the student has attended 20 or more classes, refunds will not be processed, as the course will be considered consumed.
Deductions and Processing Fees
- Classes Already Taken: The cost of the classes already attended will be deducted from the refund.
- The per-class cost is determined by dividing the total course fee by the total number of classes offered in the course.
- A 12% processing fee will be applied to the refund amount, calculated on the total course fee.
Refund Process
- Refund requests can be made by contacting our support team at support@neevcode.com.
- Refunds will be processed in two phases:
- Verification and Approval Phase: Refund requests will be reviewed, and verification will take up to 5-7 business days from the date of request submission.
- Processing and Payment Phase: Once approved, the refund will be credited to the user’s account within 5-7 business days.
- The total refund processing time may take up to 10-15 business days.
Exclusions
- Refunds will not include processing fees, transaction fees, or applicable taxes.
- Discounts, cashback, or rewards received at the time of purchase.
- Classes missed without prior notification or a valid reason.
Dispute Resolution
Any disputes regarding refunds will be resolved in accordance with the Dispute Resolution process outlined in our Terms and Conditions.